Questions & answers
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General
What services do you offer?
Tax preparation, credit support, help setting up your business, and MEDJINA Academy classes (tax, credit, and business) with a certificate.
What languages do you speak?
We help you in English, French, and Haitian Creole.
Is the first consultation free?
Yes. The first consultation is free (30 minutes). A 3-hour business advisory session is $99. Book a time.
Taxes
How much does tax preparation cost?
From $50. Your final price depends on your forms and situation, and we always tell you the price before we start. State returns and more complex situations may cost extra. Get your price.
What documents do I need?
Photo ID; Social Security or ITIN cards (or numbers) for you, your spouse, and your dependents; all W-2 and 1099 forms; Form 1098 (mortgage or student loan interest) and 1098-T (tuition); Form 1095-A if you had Marketplace health insurance; child care costs and the provider's tax ID; last year's tax return; your bank routing and account numbers for direct deposit; and your IRS Identity Protection PIN if you have one.
How do I send my documents safely?
Never send tax documents or your Social Security number by email, text, or website form. After you contact us, we invite you to our secure client portal, where you upload your documents and sign your forms safely.
When will I get my refund?
The IRS issues most refunds for e-filed returns with direct deposit within 21 days. If you claim the Earned Income Tax Credit or the Additional Child Tax Credit, the law doesn't allow the IRS to send those refunds before mid-February. You can follow your refund with "Where's My Refund?" on IRS.gov. Only the IRS controls the timing, so no one can guarantee a date.
What is the tax deadline?
For most people, the deadline to file and pay is April 15. You can ask for an extension to October 15 to file, but any tax you owe is still due by April 15.
Can you help with past years or fix a return?
Yes. We can help with returns from earlier years and with amended returns (Form 1040-X). We'll give you the price after a free consultation.
Who prepares my return?
A tax preparer from our team who is registered with the IRS (with a PTIN). We review your return with you before it is filed, and you sign it.
Credit
Can you guarantee a higher credit score?
No, and no one can legally promise that. We help you understand your credit reports, dispute information that is wrong, and build better habits. Accurate negative information can stay on a report for years.
Do I pay before the work is done?
No. Under federal law, you never pay for credit repair services before the work is fully done. The first consultation is free.
MEDJINA Academy
How much are the classes?
Tax Preparation Class: $299 (7 days). Credit Repair Class: $199 (4 days). Set Up Your Business: $299 (one-on-one, 3 sessions). Bundles: Tax + Credit $399, or all three for $599. Enroll.
How do the classes work?
Classes are live and online. You get the link by email and in your student portal, along with the lessons, quizzes, and reminders before each session.
Do I get a certificate?
Yes. When you finish the course and pass the final exam (70% or more), you get a MEDJINA certificate with a number anyone can verify. It shows you completed our course; it is not a government license. To prepare taxes for pay, you also need a PTIN from the IRS.
What if I need to cancel?
7 or more days before your class starts: full refund. Less than 7 days: move to another date at no cost, or a 50% refund. After the class starts: no refund, but you can move once to the next date if there's space. Read the refund policy.
Referrals
Do you have a referral program?
Yes. Get your link from "Refer a friend" at the bottom of any page. For each friend who pays, you earn $20 to $60 by PayPal, plus a $50 bonus every 5 paying clients. Your friend gets $25 off their first program. Program rules.